Support Services Coordinator

Department: Life Skills
FLSA Status: Exempt
Job Location: The Attic Youth Center
Reports to: Director of Life Skills
Direct Reports: None
Starting Salary: $45500

EMPLOYMENT TYPE: Full time, on-site
HOURS: 40 hours per week
Employee Medical and dental insurance premiums fully covered by employer.

The Support Services Coordinator is a new position within the Out-of-School Time (OST) organization. This position will work with OST providers to increase student accessibility to OST programs. The Support Services Coordinator will work with program staff to complete student intake, OST enrollment, and case management support. This includes connecting students and their families to the relevant supports such as health resources (mental, behavior or physical), immunizations, benefits access, food resources, transportation, clothing, etc. This position will also support with ensuring student participants have the accessibility supports they need to participate in summer OST programs.

Attic Youth Center Values include treating all youth, visitors, and employees with caring, kindness, respect, and dignity, maintaining strict confidentiality of all information, and adhering to the policies, procedures, code of conduct and attendance rules of The Attic Youth Center.

The Attic is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Duties and Responsibilities:

  • Collaborate with Life Skills Coordinator and Director of Life Skills on developing an inclusive environment within their OST Program.
  • Complete ongoing trainings on Accessibility, SEL, Behavior Management, Differentiated Learning, etc.
  • Complete intakes to assess the needs of the students during the registration process or as referred by the Site Director or Parent/Guardian
  • Develop and support any accommodations and support plans that OST students may require to effectively engage in Attic programming.  Communicate and support these accommodations with other Attic staff.
  • Monitor the implementation of the plan by checking in with parent/guardian and youth on a regular basis.
  • Identify and coordinate program-level supports including staff training, technical assistance from Variety and PHMC, assistive equipment and technologies, and/or other materials to support students successfully.
  • Document plans, case notes, and interventions and have available on site for review and updates as necessary.
  • Monitor student progress using student logs and or identify the need for additional supports.
  • Assist student’s family with registering them for services and supports with external service providers.
  • Inform families of appropriate community resources.
  • Support the Community Navigator with family engagement and outreach with respective case load.
  • Develop and maintain a resource directory with the Community Navigator for students and their families.
  • Advocate for students & families who use English as a second language to engage in the program and obtain translation supports.
  • Attend meetings, trainings and conferences as required.
  • Enroll youth into OST school year and Summer WorkReady programs on CitySpan, PYNDEX, CHR, and/or other related systems.
  • Support tracking daily attendance and administering incentive payroll as needed.
  • Support incentive payment troubleshooting as needed.
  • Complete other relevant duties as assigned.

General Responsibilities:

  • Assist with staff coverage during drop-in and group hours, and/or throughout typical day as necessary to adequately staff the center, including group monitoring, hall monitoring, and the front of the building.
  • Maintain youth member files and database information; track enrollment and progress, and report outcomes per guidance by agency and/or funding source.
  • Participate in staff meetings, department meetings and consultations, and supervisory meetings.
  • Participate in staff professional development as necessary and/or required.
  • Attend and participate in all Attic annual and special events.
  • Ensure that Community Guidelines are upheld among youth participants and staff.
  • Other relevant tasks as assigned.

Teamwork and Collaboration:

  • Work in collaboration with program and all other agency staff to facilitate a team environment.
  • Participate in the Attic huddle and staff meetings and commits to group decisions
  • Role model effective team behaviors.
  • Demonstrate effective communication skills in building relationships with all employees and Attic youth.
  • Create good working relationships with area service providers and support programs to facilitate the access to area resources for Attic youth.
  • Create good working relationships with The Attic’s staff across departments to facilitate access to resources, and to support youth in navigating and using the services provided by The Attic.
  • Substitute for other staff when need arises.
  • Other relevant tasks as assigned.


  • Experience preferred working in a school/day program setting with students, facilitating meetings, and working in groups.
  • Experience preferred working in early intervention, early childhood special education, social work, early childhood education, child development, special education, family counseling, family studies, social welfare, psychology or other comparable social sciences.
  • One or more years of experience working with or providing services to children, families, or individuals with disabilities through care coordination or case management.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of students in a diverse community.
  • Experience implementing trauma informed activities that support behavioral health or social emotional learning.
  • Experience and ability to de-escalate conflicts using trauma-informed and supportive methods.
  • Ability to gather data, compile information, and prepare reports.
  • Ability to monitor, assess and record student progress against accommodation plan, and adjust plans and services.
  • Knowledge of community health care and vocational services.
  • Ability to plan, implement, and evaluate service and accommodation plans for children.
  • Problem solving skills and ability to multi-task.
  • Bilingual preferred

Physical Requirements:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Support Services Coordinator  job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Support Services Coordinator job.

  • The employee is often required to sit and use their hands and fingers, stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Vision abilities required by this job include close vision. Often uses a computer, tablet, or other office technology such as a calculator, copy machine, and printer.
  • The employee is often required to effectively communicate and work in community and/or group environments where multiple conversations and simultaneous sound stimuli (music, traffic, etc) occur.
  • Retrieve and deliver supplies from storage areas to clients and move boxes and materials weighing up to 20 pounds.
  • Often works in outdoor weather conditions, especially during Spring/Summer months.

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